Holistic Medical Centre Clinic Policies
Welcome to the Holistic Medical Centre.
You are welcome to bring a support person or chaperone to your consult if you choose.
There are some policies and practices we would like you to be aware of when attending the clinic.
The Holistic Model, GP & Naturopath Consultations
Our mission at the Holistic Medical Centre is to take the best possible care of our patients. We do this by combining conventional and natural healthcare, by focusing on a preventative approach to our patients long term well being and by empowering our patients to take an active role in their future health. To deliver holistic medicine well takes time so our consultations are booked for 30 minutes or longer. The GP &/or the Naturopath may recommend high quality (practitioner only) nutritional supplements as part of your treatment plan or extensive blood or functional testing as part of the diagnostics.
Although we are a holistic medical practice we do prescribe pharmaceutical medications such as antibiotics and blood pressure medication when the doctor considers it is required.
We do offer book 15 minutes consultations. These consultations are for enrolled patients who are presenting with an acute symptom that needs to be assessed and treated with some urgency.
Examples include: fever with or without rash, vomiting, diarrhoea, cough / bronchitis, cold / flu, sinus infection, urinary tract infection, cuts and bites, accident / injury, ear infection, throat infection / tonsillitis
Casual patients are requested to see their usual GP for acute medical needs, smears, Immunisations, breast health and other screening services. Your usual GP is responsible for alerting you when these services are due.
Consultation Charges & Wait time
Fees are available on the website.
We respect our patient’s time and aim to run to schedule. Please be on time for your appointment, if you are running late your appointment time may be shortened and you will be charged for the full consultation.
If your needs exceed the consultation time booked, to ensure this does not negatively impact the patient booked after you the doctor may request you book another appointment to follow up. If the doctor has the time available they may extend your consultation time, please be aware that you will be charged for a longer consult (rounded up to the nearest 15 mins).
If you wish to cancel your appointment we request at least 24 hours notice; this gives us time to rebook the appointment to someone on the cancellation list. If less than 24 hours’ notice is given, or you do not arrive for your appointment, you may be charged.
It is clinic policy that normal test results are not routinely notified, however, you can phone the practice and speak to the practice nurse if you would like to inquire about your test results. You can also ask our reception staff about registering for our patient portal to view your test results.
Repeat Prescription / Referral
There will be a fee for any prescription orders or referrals outside of a Doctor’s consultation. We require at least 24 hours’ notice for any repeat scripts. See Fees section for more detail.
For patients on controlled drugs: Please be aware repeat prescriptions will not be issued if you have not been seen by the doctor in the last 3 months. Please ensure you book to see the doctor in a timely manner before your script runs out. Prior approval from the doctor is required for a longer gap of 6 months between consultations.
As per best practice our doctors will not issue lab forms / referrals without seeing the patient for a consultation. Repeat lab forms may be issued at the doctor’s discretion.
Products will be put aside on request for no more than 3 days.
If you require specific individual arrangements please let reception know at the time of booking.
Waitamata and Auckland DHB provide free interpreter services. For more information see
09 6309943 ext 271124 or 27137
We strive to continuously improve our practice.
If you have any feedback please email firstname.lastname@example.org
or contact Tania Wealleans, our Managing Director.
Afterhours in an emergency please call 111 otherwise please call our practice number 09 370 0650 to speak to a registered nurse for free medial advice. They will refer you to the nearest Accident and Medical or hospital if you need to see a doctor.
If you are on a long term sickness benefit or disability allowance, please be aware that the signing of these forms is at the discretion of the doctor. Where possible the Holistic Medical Centre team will work with you to facilitate your return to work or participate in community activities in some capacity.