Holistic Medical Centre Clinic Policies
Welcome to the Holistic Medical Centre. You are welcome to bring a support person or chaperone to your consultation if you choose.
There are some policies that we would like you to be aware of when attending the clinic.
We offer a holistic model of care and to do this well takes time. Our doctors consultations are 30 minutes and we recommend new patients especially those with a complex history book 45 minutes for the first consultation. Naturopath consultations are one hour or 30 minutes for follow ups. Our Doctors and Naturopaths discuss cases, share notes and work together to deliver you with high quality integrative care. As a patient here you may be asked to see both disciplines to get the best health outcomes and the best value.
We do book acute 15 minutes consultations. These consultations are for enrolled patients who are presenting with an acute symptom that needs to be assessed and treated with some urgency. Examples include: fever with or without rash, vomiting, diarrhoea, cough / bronchitis, cold / flu, sinus infection, urinary tract infection, cuts and bites, accident / injury, ear infection, throat infection / tonsillitis.
Casual patients are requested to see their usual GP for acute medical needs, smears, immunisations, breast health and other screening services. Your usual GP is responsible for alerting you when these services are due.
Consultation Fees and Wait Time
Fees are available on the website.
We respect our patient’s time and aim to run to schedule. If your needs exceed the consultation time booked, to ensure this does not negatively impact the patient booked after you the doctor may request you book another appointment to follow up.
If the doctor has the time available they may extend your consultation time, please be aware that you will be charged for a longer consult (rounded up to the nearest 15 mins).
If you wish to cancel your appointment we request at least 24 hours notice; this gives us time to rebook the appointment to someone on the cancellation list. If less than 24 hours’ notice is given or you do not arrive for your appointment, you may be charged.
Supplements will be put aside on request for no more than 3 days, if not collected within this timeframe it will go back on the shelf.
It is clinic policy that normal test results are not routinely notified, however you can access your results by subscribing to our Patient Portal – see the home page of our website for details.
Repeat Prescription / Referral
There will be a fee for any prescription orders or referrals outside of a Doctor’s consultation. We require at least 24 hours’ notice for any repeat scripts.
For patients on controlled drugs: Please be aware repeat prescriptions will not be issued if you have not been seen by the doctor in the last 3 months. Please ensure you book to see the doctor in a timely manner before your script runs out. Prior approval from the doctor is required for a longer gap of 6 months between consultations.
All patients must have a Doctors consultation before obtaining laboratory order forms for blood tests and referrals. Repeat lab forms may be issued at the doctor’s discretion.
Specific Individual Arrangements
If you require specific individual arrangements please let reception know at the time of booking. Waitamata and Auckland DHB provide free interpreter services. For more information see www.interpreters.adhb.govt.nz or www.asianhealthservices.co.nz or phone 09 6309943 ext 271124 or 27137.
We strive to continuously improve our practice. If you have any feedback please email firstname.lastname@example.org or contact Tania Wealleans our Managing Director.
- We do prescribe pharmaceutical medications such as antibiotics and blood pressure medication when the doctors consider it necessary.
- If you are on a long term sickness benefit or disability allowance, please be aware that the signing of these forms is at the discretion of the doctor. Where possible the Holistic Medical Centre team will work with you to plan to return to work or participate in community activities in some capacity.